Effective from 1/4/25
Last updated: 1/4/25
We’re Stay Lucky Store—a Southsea-based shop full of very cool things, and we take your privacy seriously. We know you care about how your info is used, and frankly, we do too. So here’s how we collect, use, and protect your personal data (without any unnecessary jargon).
1. Who Are We?
Luckies Of London Ltd c/o Stay Lucky Store
91 Elm Grove, Southsea, PO5 1JF UK
Company registration: 05388393
VAT number: GB858600507
Website: stayluckystore.com
We’re the data controller (fancy term meaning we decide how and why your data is used).
2. What Data We Collect
Depending on how you interact with us (online, in-store, via email, etc), we might collect:
Your name (we love calling you by it)
Contact details – email, phone, address
Order details – what you buy, when, and how you paid
Email interactions – opens, clicks (so we know what content you like)
Social handles – if you DM or tag us
Device info – IP address, browser, and cookie data (see cookies section)
3. How We Use Your Data
We only use your info when we have a legit reason. This includes:
Processing your orders and delivering them to the right place
Sending emails you signed up for (with cool stuff, not spam)
Improving your experience on our site
Running occasional offers, events or competitions
Responding to queries or returns
Legal or tax obligations (because, you know... law)
4. Email Marketing – The Lucky List
If you join our newsletter (The Lucky List), we’ll email you with product news, offers, and invites to fun stuff. You can unsubscribe anytime by clicking the link in any email, or by dropping us a line.
We’ll never bombard you, and we won’t cry if you leave. (Okay, maybe just a little.)
5. Sharing Your Info
We don’t sell or rent your info. Ever.
We do share it with a few trusted pals who help us run our business smoothly, like:
Payment providers (Shopify, Stripe, PayPal)
Delivery services (Royal Mail, couriers)
Email platforms (like Mailchimp or Klaviyo)
IT or marketing partners (to make sure things run sweetly)
They only use your info for what we tell them to—and nothing more.
6. Your Rights
You’ve got rights over your data, including:
Access – see what we hold
Correction – fix anything wrong
Deletion – ask us to erase your info
Objection – say “no thanks” to certain uses
Data portability – get your info in a usable format
Just email us at [insert email address] and we’ll sort it.
7. How We Protect Your Info
We use secure servers, strong passwords, encryption, and platform protections (thanks Shopify!) to keep your data safe. No system is 100% bulletproof, but we treat your info like it’s our own.
8. Cookies
Our site uses cookies (not the edible kind, sorry). These help us:
Remember what’s in your basket
Make the site faster and smoother
Understand how people use our site so we can improve it
You can control cookies in your browser settings. But turning them off might make things less fun.
9. Third-Party Links
Sometimes we link to cool brands or maker pages. Once you click off our site, their privacy rules apply—so be sure to check their policies if you’re curious.
10. Changes to This Policy
We may update this from time to time. Big changes will be announced via email or on the website. Little tweaks? We’ll just quietly improve things.
Got Questions?
We’re real humans and happy to chat. Email [insert email] if you want to know more.
Stay Cool. Stay Kind. Stay Lucky.
– The Stay Lucky Store Team